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Retail Week's new AI Summit brings senior retail and brand leaders together for a full day exploring how artificial intelligence is reshaping every stage of the customer journey from agentic search and discovery through to fulfilment. Hosted at London's Ham Yard Hotel on Wednesday, September 30, 2026, the free, invitation-limited event is built for retailers ready to move past the AI hype cycle and focus on what's actually driving return: connecting investment to measurable outcomes across marketing, service, stores, supply chain and data.
The day mixes keynotes and panels with breakout roundtables, bringing together retailers, brands and technology partners for candid conversation rather than sales pitches. It's aimed at senior leaders across tech and digital, sales and marketing, data, finance, stores and supply chain.
Alex Lukashevich, Forte's Chief AI Officer, sets the scene on where agentic AI is actually moving the needle on CX today, and where it still comes up short.
Forte joins Puma and a Forte customer for a focused half-hour on what it actually takes to put agentic AI to work inside customer experience, not the roadmap version, the version that's already live.
