AI in Retail is a one-day summit from LTW365, the team behind London Tech Week. It brings senior retail leaders together at London’s Royal Horseguards Hotel on Monday, November 16, 2026. Last year’s edition focused on getting from AI hype to ROI. This year the stakes are higher. Retailers are already putting AI agents into customer journeys, building real-time decisions into stores and supply chains, and replacing whole workflows instead of just speeding them up. The 2026 programme asks what an AI-native retailer actually looks like, and how to scale systems instead of running pilots.
The day mixes keynotes, panels and presentations with small-group roundtables on agentic commerce, demand forecasting, search and discovery, and retail media. More than 150 AI and retail leaders attend, from brands including KFC UK & Ireland, Selfridges, Zalando, Pandora and The Very Group. It’s built for practical case studies and real conversations, with dedicated networking time and 1:1 meetings arranged through the LTW365 app.
10:15am – 10:35am
Rob Wells, Forte’s VP EMEA, takes the stage right after the opening keynote panel. In a focused 20 minutes, he covers where agentic AI is already taking work off retail operations teams, what separates automations that scale from pilots that stall, and what retailers need to have in place before they hand real decisions to agents.
Rob and Max will be on-site all day. If you’re attending, find them between sessions or get in touch to book time.
